Frequently asked questions

We ship to the United States, the United Kingdom, Australia and many other countries and regions worldwide. Shipping availability for your address is confirmed automatically at checkout.

Yes. All orders of USD $59 or more ship free with standard shipping, to every country and region we deliver to. If you shop in another currency, the USD $59 threshold is converted to your checkout currency automatically. No code is needed – free shipping is applied at checkout. Orders under USD $59 pay a flat standard rate by destination, listed below.

• United States: USD $5.99 for standard shipping.
• United Kingdom: GBP £8 for standard shipping.
• Australia: AUD A$12 for standard shipping.
• Europe: GBP £5.90 for standard shipping.
• Canada and all other destinations: USD $5.99 for standard shipping.

US Premium Express is a flat USD $11.99 at any order value and is never free.

Orders are processed within 1–3 business days (business days exclude weekends and holidays). Estimated delivery times:

• United States: standard approx. 7–14 business days (including processing). Premium Express is available for US addresses only: a flat USD $11.99, approx. 3–7 business days (including processing). Premium Express is not covered by free shipping.
• United Kingdom: standard approx. 10–15 business days. No express option is available.
• Australia: standard approx. 10–15 business days. No express option is available.
• All other destinations: approx. 10–15 business days.

Pre-order items ship according to the estimated date shown on the product page. Actual delivery times may vary because of your region, customs, or courier delays.

Customs duties, import taxes or other fees may apply to international orders. These charges are not included in our product prices and are paid by the customer.

Once your order ships, you'll receive an email with tracking information. You can also track your order on our website.

Gift box services are not available for international shipments.

It depends on the category:

• Bras, underwear & shapewear: size exchanges only. Each item can be exchanged for a different size once, within 30 days of delivery. These items can't be returned for a refund.
• Loungewear, pajama sets, lingerie & tights: returns only, within 30 days of delivery, if unworn, unwashed and with original tags attached. A return processing fee equal to our standard shipping rate will be deducted from your refund: United States USD $5.99, United Kingdom GBP £8, Australia AUD A$12, Europe GBP £5.90, all other destinations USD $5.99. Size exchanges are not available for these items.

Original shipping fees are non-refundable. See our Returns & Exchanges policy for full details.

Yes. Bras, underwear and shapewear can't be returned for a refund. Instead, each item can be exchanged for a different size once, within 30 days of delivery. Loungewear, pajama sets, lingerie and tights can be returned within 30 days of delivery if unworn, unwashed and with original tags attached. See our Returns & Exchanges policy for details.

Contact us at official@mellomy.com within 30 days of delivery with your order number and a photo, and we'll send you a free replacement. This applies to all items.

Size exchange (bras, underwear, shapewear): email official@mellomy.com with your order number, a photo of the item with tags and hygiene liner still attached, and the size you'd like. Once your exchange is approved, we'll ship your new size. Shipping for the exchange order follows our standard Shipping Policy rates; the first item has no handling fee and each additional item is $3.

Return (loungewear, pajama sets, lingerie, tights): email official@mellomy.com with your order number and a photo of the item with tags attached.

Yes. A return processing fee equal to our standard shipping rate will be deducted from your refund: United States USD $5.99, United Kingdom GBP £8, Australia AUD A$12, Europe GBP £5.90, all other destinations USD $5.99. Original shipping fees are non-refundable. If you received a damaged, defective or wrong item, contact us at official@mellomy.com within 30 days of delivery with a photo and we'll send you a free replacement.

Once your return is processed, we'll issue the refund, less the return processing fee, to your original payment method. Original shipping fees are non-refundable. Your bank or card issuer may take additional time to post the refund to your account.

Promotions, including Buy 2 Get 1 Free, Spend $139 Save $30, Spend $199 Save $50 and the WELCOME10 code, are recalculated on the items you keep. If a partial return means your order no longer qualifies for a promotion, the refund amount will be adjusted accordingly.

Spend $139 Save $30 and Spend $199 Save $50 can't be combined; only one applies per order. WELCOME10 works with Buy 2 Get 1 Free and free shipping, but not with Spend $139 Save $30 or Spend $199 Save $50. See our Returns & Exchanges policy for details.

Please contact us as soon as possible at official@mellomy.com with your order number. We may not be able to change or cancel an order once it has been accepted and processed.

The payment methods available for your order are shown at checkout.

We don't offer price adjustments on domestic or international orders.

Please check the size chart on each product page. Size charts are shown in inches unless you switch them to centimeters, and measurements are approximate.

Email us at official@mellomy.com with the product name and your measurements, and we'll be happy to help before you order. Bras, underwear and shapewear can be exchanged for a different size once within 30 days of delivery, but they can't be returned for a refund, so it's worth checking the size chart carefully.

These offers apply automatically in your bag/at checkout – no code needed:

• Buy 2 Get 1 Free sitewide: in each group of three pieces, the lowest-priced piece is free.
• Spend $139, save $30.
• Spend $199, save $50.
• Free standard shipping on orders of USD $59 or more (under $59, standard shipping is USD $5.99 to the US; other destinations are listed under Shipping & Delivery).

• Buy 2 Get 1 Free can be combined with the Spend & Save offers and with free shipping.
• Spend $139 Save $30 and Spend $199 Save $50 do not stack with each other – once your order reaches $199, the $50 offer replaces the $30 offer.
• Free shipping can be combined with the other offers.

Join our email list and use code WELCOME10 for 10% off your first order (one use per customer, for new subscribers). It works with Buy 2 Get 1 Free and free shipping, but not with Spend $139 Save $30 or Spend $199 Save $50 — checkout applies whichever saves you more.